Refund Policy

At MyGlimmera Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests within 14 days of delivery.

To be eligible for a refund:

• The item must be unused and unworn

• The item must be in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized jewelry

• Earrings (for hygiene reasons)

• Gift cards

• Items marked as Final Sale

3. Refund Process

Once we receive your returned item:

1. We will inspect it to ensure it meets our return conditions.

2. You will be notified of approval or rejection.

3. If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

4. Shipping Costs

• Original shipping costs are non-refundable.

• Customers are responsible for return shipping fees unless the item was defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly.

6. How to Request a Refund

To initiate a refund, please contact:

Email: support@myglimmera.com
Include your order number and reason for return.

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